Frequently Asked Questions
How can I contact a reservations agent?
Where is the station located?
What is THE POLAR EXPRESS™ Train Ride?
How is this event different?
THE POLAR EXPRESS™ Train Ride at French Lick is an immersive event that is officially licensed by Warner Bros. Consumer Products. This is the only officially-licensed THE POLAR EXPRESS™ event in the Southern Indiana and features a staff of energetic hosts who lead the train in an interactive, 70 minute-long experience. Each coach is dressed in festive holiday décor and features color-changing lighting synched with the activities on board.
How long is the experience? When should we arrive?
What are the different classes of service?
Dome Class Tickets – Tickets are sold in tables of four.
First Class Tickets – Three of the first class cars feature table and chair seating at 4-seat tables. One car features both two & four-seat tables. First Class seating must be purchased as full tables (i.e. if you have three people in your group, you still must purchase the full table of four)
Coach Class Tickets – Each Coach Class car has available seating for 80 passengers (With the exception of Car D which seats 40). All 80 seats will be filled.
Please do not bring car seats or other carriers for children under two, as all non-ticketed passengers (under 2 years old) must be held on an adult’s lap.
Is seating assigned?
Tickets are assigned by railroad car. Seating within that car is open and groups wishing to sit together should arrive early to ensure they are at the head of the boarding line for their car. If you wish to be certain that your group will all be in the SAME CAR, please purchase all tickets for your group at the same time.
First Class and Dome Class table cars are reserved seating based on the table number selected at the time of ticket purchase.
Will there be a professional photographer?
There will not be a professional photographer on the train. You are welcome to take your own pictures throughout the event, and especially with Santa Claus… just keep in mind Santa is on a very tight schedule.
How soon should I book tickets?
This event sells out and advance tickets are required. It is best to book your tickets as early as possible in the year.
How do I book group tickets?
Large groups are encourage to call the reservations office for assistance in booking their group. Groups are stongly encouraged to have one individual purchase all of the tickets to ensure they are all booked on the same car. For further assistance with booking your group, please call 1-800-74-TRAIN.
I would like to bring a group but we all want to purchase seperately. Can we do that?
Do you have a gift shop? Can we pre-order merchandise?
There is a gift shop onsite that offers a wide array of Merchindise from The Polar Express. This ranges from light-ups, to blown glass ornaments. Currently merchindise can not be pre-ordered.
Can we bring or purchase The Polar Express book?
The book is available for purchase in the onsite gift shop. Of course, if you already have a copy, you are welcome to bring it along.
Is the event wheelchair accessible?
Yes. A wheelchair lift is available on-site that will accommodate standard-size wheel chairs and SOME small motorized chairs. Scooters and oversized chairs are not accommodated on the train. There is a transfer wheelchair available. Please contact the railroad in advance of ordering your tickets to confirm accessibility.
The following cars are the only cars accessible to wheelchairs – PLEASE contact the railroad prior to ordering as equipment is subject to change:
Car D, Car H, Car J, Car K, Car M
How do I book tickets for someone with a disability?
Where can I find food allergy information?
When booking your tickets, please inform a reservations representative if anyone in your party has a food allergy or special dietary needs. Please also inform your car’s onboard staff members as you board the train. Cookies and hot chocolate are served on the train.
The cookies do not contain nuts, but may come from a facility that processes nuts.
The hot chocolate contains dairy.
Anyone with a food allergy or special dietary needs is welcome to bring an alternate treat or drink item on board. In addition, please notify your conductor when boarding so that alternate arrangements may be made.
Where do we park?
Free parking is available in the French Lick Resort’s BLUE LOT, located directly adjecent to the French Lick Scenic Railway. Follow the parking signs from Highway 56.
Also, as much as we would really like it to be, the Blue Lot is not painted blue. Unfortunately it is just a plain parking lot.
Can we take a trolley or bus to the event?
Are there restrooms on board the train?
There are restrooms on the train, but guests are encouraged to “take care of business” prior to boarding the train. That way you won’t miss any of the show.
Do infants ride for free?
What should my family wear?
Where does the train go?
Are tickets refundable?
Tickets are non-refundable/non-exchangeable.
Can I change my reservation to a different date or time?
Will the event take place if there is snow or other inclement weather?
No Alcohol Policy
Guidance and regulations are changing rapidly with regard to COVID-19. The French Lick Scenic Railway will, regardless of current regulations, be continuing with a standard it set many years ago. All high-touch surfaces are wiped and/or sprayed with sanitizer down between each trip. This includes handrails, door knobs, seat backs, and tables. In addition, hand sanitizer stations will be available at each boarding vestibule and in every restroom. Masking guidance is ever changing and we certainly do encourage you to wear a mask if pandemic conditions warrant it. Should regulations or mandates (Local, State, Federal) be in place at the time of your ride that require the wearing of a mask, then you will have to wear one. NO refunds will be given for failure to wear or refusal to wear a mask if required by law, ordinance, mandate, health code, or local, state, or federal regulation.